Your order is packed and quality-checked within 1 to 3 business days, then travels 6 to 10 business days to your door. The estimated delivery window above is updated automatically as the parcel moves.

Orders placed on a Friday evening or over the weekend start moving on Monday.

Almost certainly not. The longest stretch of the journey has the fewest scan points, so tracking often sits still for a few days in the middle of a delivery. That is normal and does not mean the parcel is lost.

If there has been no update for more than 5 days, email us with your order number and we will chase it for you.

No. Every order travels on the same service, and once it has been handed to the courier there is no faster option we can switch it to. The estimated delivery window above is the best guide to when it will arrive.

Your parcel travels with a courier for the first part of the journey and is then handed to your national postal service or a local carrier for the final delivery. The carrier doing the final delivery is shown above under "Carrier" once the handover has happened, along with the tracking number you can use on their own website.

The parcel is small enough to fit through most letterboxes. If it does not fit, your local carrier will follow their usual routine: leave it in a safe place, try again the next working day, or leave a card so you can collect it or rebook.

Redelivery and safe-place instructions are arranged directly with the carrier using the tracking number above. We are not able to change delivery instructions on their behalf.

This happens more often than you would think, and in most cases the parcel turns up within a day. Before you worry, please check:

• your letterbox, porch, and any safe place the carrier normally uses
• with neighbours or a building mailroom
• whether someone else in the household accepted it

If it still has not appeared 2 working days after the "Delivered" scan, email us with your order number and we will sort it out with the carrier.

Your cap arrives in a slim Harrington & Co. courier bag, with the cap inside its own black cotton dust bag. We ship this way rather than in a box because it protects the cap in transit, fits through a letterbox, and keeps shipping free.

Keep the dust bag. It is the best place to store the cap when you are not wearing it.

Yes. A soft cap that has spent a week folded in a mailer will have a few creases. They come out easily:

• Wear it for an afternoon. Body heat and the shape of your head do most of the work.
• Hold it over a steaming kettle or use a hand steamer for 20 to 30 seconds, then smooth the crown with your hand and let it dry on a rolled towel.
• Never iron the crown directly.

If a crease has not lifted after a couple of wears, send us a photo and we will help.

Our adjustable caps have a discreet band at the back with a brass slide buckle. There are no holes or notches: just slide the band to loosen or tighten, then settle the cap so the band sits flat against the back of your head. The band fits head sizes from 52 to 62 cm (20.5 to 24.4 inches).

• Larger head? Slide the band fully open first, put the cap on, then close it until it sits snug above the ears without pressing.
• Smaller head? Tighten the band, then tuck the loose end inside the sweatband so nothing sticks out.

The full sizing guide is at harringtonchatters.com/pages/sizing-guide.

Give it a few wears with the band adjusted as described above. Most "too big" or "too small" first impressions are solved by the band. If it still does not fit the way you want, our 100-Day Fit Guarantee applies: email us within 100 days of delivery and we will exchange it for a size or style that fits, free of charge.

Denim and washed cotton vary slightly from batch to batch, and screens show colour differently, so a small difference from the product photo is normal. Denim in particular softens and lightens a touch with wear. If you feel the colour is clearly not what you ordered, send us a photo in daylight and we will put it right.

Email us straight away with your order number and the correct address. We can update it as long as the parcel has not been dispatched. Once it is on its way, the address is fixed and any change has to be arranged with the carrier using your tracking number.

We will replace it free of charge. Email us your order number and a clear photo of the problem, and we will send a new cap. You will not need to send the faulty one back.

Sorry about that. Email us a photo of what arrived together with your order number and we will send the correct cap out to you.

Email us at support@harringtonchatters.com with your order number and tell us what the problem is. We will look at your order and reply with the steps to take from there.

If it is a question of fit, for example, our 100-Day Fit Guarantee covers you and we will arrange an exchange.

Check your spam or promotions folder for an email from Harrington & Co. Hatters. If it is not there, the email address on the order may have a typo. Email us from the address you think you used, with your name and the date of the order, and we will find it and resend the confirmation.