Return policy

We want you to love your cap. If it doesn't fit or doesn't sit right, you have 100 days from delivery to return it for a refund or exchange it, even if you've worn it.

Eligibility

You can return or exchange your cap within 100 days of delivery. Wearing it to try the fit is fine. The cap must be clean, undamaged and complete, and returned in its original packaging.

How to start a return or exchange

Email us at support@harringtonchatters.com with your order number and the reason for your return. We'll reply with the return address and the next steps. Returns sent without contacting us first, or to any other address, can't be accepted.

Return shipping

Return shipping costs are paid by the customer, unless your cap arrived faulty or you received the wrong item. We recommend a tracked service and ask you to send us the tracking number, as we can't take responsibility for parcels lost on the way back.

Refunds

Once your return has arrived and been checked, we'll email you to confirm. Approved refunds are made to your original payment method within 30 days. Original shipping is free, so there's nothing to deduct.

Exchanges

Prefer a different cap? Let us know which one when you email us. Once your return has arrived and been checked, we'll send your new cap.

Faulty or wrong item

If your cap arrives faulty or you received the wrong item, email us a photo with your order number and we'll send you a replacement free of charge.

Any questions? Email us at support@harringtonchatters.com and we'll be happy to help.